I HAVE JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
Please allow 3 - 7 business days processing and production time for your order to ship.
HOW LONG IS THE SHIPPING TIME?
Average transit times to the United States: 10- 24 business days
Average transit times to international: 20 - 35 business days
There are circumstances that get out of hand (natural disasters, holidays, weather, etc.) that can cause shipping delays. While most packages arrive on time, there may be circumstances and delays that our carriers may experience. For this reason we cannot guarantee the exact delivery time; the delivery problem is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You can cancel your order free of charge! You must cancel your order 24 hours after making it for the cancellation to take effect. If the item has already been shipped. All you have to do is send us an email with the subject "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled your address or entered it automatically incorrectly, simply reply to your order confirmation email and provide us with the correct information. Notify us immediately by email. If the address is incorrect, we can correct it within 24 hours.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. Despite this, our customers report that approximately 1 in 1000 products arrive damaged due to mishandling by the postal service.
FOR PRE ORDER OR BACK ORDER ITEMS
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the pre-ordered or back-ordered items as soon as we have them available. So if you ordered more than one item in one order and only receive part of your item, don't worry, you will receive your other items shortly after.
If this happens to you, please contact us at:
- Your order number.
- A photo of the damaged product.
We will be happy to send you another one free of charge upon receipt.
I HAVE AN UNANSWERED QUESTION CAN YOU HELP PLEASE?
If we still haven't been able to answer your question, feel free to contact us and we'll do our best to reply within 24 hours :)
shipping and delivery
We are proud to offer international shipping services currently operating in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers and deliver a service that exceeds expectations around the world.
HOW DO WE SEND YOUR PACKAGE?
Packages from our warehouse in France, China, USA, UK and Canada are shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
DO YOU SHIP WORLDWIDE?
Yes. We offer free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of those countries, we will contact you.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom charges once the items have been shipped. By purchasing our products, you agree that one or more packages may be shipped to you and may incur custom charges when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
Location *Estimated shipping time
United States 10-24 business days
Canada, Europe 10-24 business days
Australia, New Zealand 10-35 business days
Central and South America 15-35 business days
Asia 10-24 business days
Africa 15-35 business days
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships with your tracking information. If you have not received tracking information within 5 days, please contact us.
MY TRACKING SAYS "no information currently available".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us at support@electrosteps.nl
Are my items shipped in one package?
For logistical reasons, items in the same purchase are sometimes shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us at support@electrosteps.nl and we will do our best to help you.
